Walter Underwood
Search practitioner who writes the blog Most Casual Observer. He described the click residual query success metric in 2022, a metric he developed while working on search at Netflix.
Known For
- Click residual — actual minus expected clicks per query, used to rank queries by how much their underperformance costs customers
Articles
- Click Residual - A Query Success Metric — the original definition, with Netflix examples
Cited By
- Charlie Hull — Click Residuals - A Clever Way to Find Underperforming Queries builds on Underwood’s metric